Proactive monitoring involves ensuring standards are met and that the place of work is protected and free of hazards prior to any unwanted situations.
Reactive monitoring is about comparing safety performance to network health problems that occurred earlier.
Rest assured that your network is fully monitored with CJLS Tech. We remotely monitor the devices of our clients, be it a PC, Mac, server, router or switch, we keep an eye on it and react to any issues quickly – often before you are even aware of the issue!
CJLS Tech provides a cloud-based proactive client network management solution. We constantly monitor our customer networks and are made aware immediately via dashboard alert, email or SMS if there is a problem. This means immediate action can be taken rather than waiting for hardware/software to fail and adopting the traditional reactive support model.
This service involves installing (remotely) a small client agent on each device. This will report back to our central database on pre-defined intervals and alert according to pre-set thresholds. We will also grant our client access to the system (if requested) and issue regular system reports.
We carry our full ITA (IT Audit) to make sure that we are supporting all your IT needs. Once we have agreed on the ITA we then move your account into our Service Desk so that they and help support you!
Our service desk falls into 3 main areas, Reactive, Proactive and Maintenance. When something isn’t working, this is a reactive incident. proactive requests are normal procedures like setting up new staff or acquiring more licenses etc, and Maintenance tasks include antivirus and backups.
IT doesn’t sleep and is constantly evolving, and we like to help our customers evolve with it. This is why we don’t just stop at support, we proactively work with our clients to plan a road map of current challenges and together we overcome them and plan the future IT needs.
Here at CJLS Tech, we are a provider of Managed IT and Support with cutting-edge technology, paving us ahead of our competition. We have a large portfolio of Cloud Solutions, including Microsoft 365, Google, Adobe and many more. We also have a strong standing in procurement with leading names in the industry from Dell, Microsoft, Apple and more.
We see ourselves as your IT Department, Keeping IT Simple and at the same time, we aim to be your One-Stop-Business-Shop for all your IT needs.
Through trust and experience, we have become the go-to source for all IT support, and the partner of choice for many industries across the region and beyond.
We just keep IT simple!
Our main mission is to make IT more manageable for all sizes of businesses. New business? We will help you get on your feet with IT and Cloud Services.
CJLS Tech aims to Keep IT simple for all our clients, making sure you get the most out of your IT without the worry and hassle!
Our proven capability of delivering robust, cost-effective IT transformation projects, along with our mature, security-focused managed support solutions make us an ideal long-term IT partner to your business and ideally placed to provide the services you need.
If you would like to talk to us about our support and services, feel free to call us today on 0800 368 3968.