Unified Communications as a Service (UCaaS)

Unified communication is the new normal for whichever model you are working!

 

More so than ever before, we rely on technology’s ability to enable us to continue to communicate with colleagues and customers regardless of our working location. Enjoy audio conferencing with colleagues in a different continent, jumping succinctly between collaboration tools, video conferencing and instant messaging.

 

With the whole digital age, conventional phone systems are a thing of the past, and we look to our productivity suite solutions and beyond to allow us to keep in touch with the outside (and internal) world.

Unified Communications, often abbreviated simply as UC, refers to the way different forms of communication tools in the digital workforce interact and collaborate. By unifying phone calls, web conferencing, SMS, and email among others, users are able to share and access data and collaborate in real-time. Whether a large enterprise or small business, the right unified communications solution can take business processes to the next level. Improve on collaboration, boost productivity, increase mobility and enhance the user experience.

Hosted Unified Communications Services

The desire to work from anywhere is becoming more prevalent in the post-COVID world, with cloud services now providing the tools needed to deliver a whole range of unified communications solutions.

 

Here at CJLS Tech, we understand the need for a robust Unified Communications approach, delivering against the organisation’s needs whilst maximising the benefits of investments already made in technologies like Google Voice, and Microsoft Teams, CallSwitch, and RingCentral. We may be able to use existing phone systems and their key features such as phone routing as part of introducing new technologies.

 

It is important not to think of just voice, video conferencing and collaboration services, but the connectivity that enables access to business-critical data and infrastructure in any location. In the modern workplace, both services are intertwined, requiring consideration of other business-critical applications that use the same infrastructure. What may appear as simple instant messaging actually enables powerful remote working capabilities for staff to collaborate using screen sharing and make conference calls with enabled call recording. Furthermore, digital transformation and a correctly provisioned unified communications platform should be able to provide cost savings and improved business continuity by leveraging cloud infrastructure.

 

Many organisations already have access to the basic tools to facilitate Unified Communications. Our specialist teams are able to work with you and your wider organisation as your service provider to understand the organisation’s needs and requirements. Working towards a shared goal of an optimised Unified Communication platform experience.

 

See our Product Spotlight for the different UC Products that we offer!

Brochure Downloads

CJLS Hosted Telephony

Host Telephony for Teams

Hardware Brochure

CJLS Hosted Phones - Business Plans

Essentials

Message & Phone

 

  • 100 inclusive minutes per user*
  • Mobile and desktop apps
  • Team messaging
  • Call logs

 

 

Set up fee from: £50.00**

 

Managed Support (optional) £20.00 /month/tenant***

 

Microsoft Teams Integration £10.00 /month/tenant****

Standard

Message, Video & Phone

 

Everything in Essentials plus

 

  • 750 inclusive minutes per user*
  • Video meetings up to 3 participants for 45 minutes
  • Fax to email
  • Multi-Level IVR

 

 

Set up fee from: £75.00**

 

Managed Support (optional) £30.00*** /month/tenant

 

Microsoft Teams Integration £10.00 /month/tenant****

Premium

Message, Video & Phone

 

Everything in Standard plus

 

  • 2000 inclusive minutes per user*
  • Video meetings up to 50 participants for 130 minutes
  • Automatic call recording*****
  • Popular CRM integrations with Salesforce, Zendesk, and more

 

 

Set up fee from: £100.00**

 

Managed Support (optional) £45.00 /month/tenant***

 

Microsoft Teams Integration £10.00 /month/tenant****

* Inclusive minutes (01, 02, 03, 07 UK Numbers) Calls to 03 numbers cannot exceed 15% of the landline call bundle.

 

** CJLS Tech will fully set up your system (tenant) to your specifications.

 

*** CJLS Tech can administer your tenant for a fixed monthly fee. This includes adding or removing staff members, setting up call diverts, and any changes to the system post-set-up.

 

**** There is a communicator app available, but users can opt to use Microsoft Teams as the full client, this has a monthly fee per tenant.

 

***** Call recordings are held for 90 days within the tenant, you can export any or all recordings to third-party storage like Google Drive to retain the records indefinitely.

 

We also offer managed Contact Centre licenses (minimum 15 users) and a Business Lite version. Contact us for pricing and more information.

Our Services

Desktop as a Service

Unified Comms

Proactive Monitoring

Google Workspace

Microsoft 365

Microsoft Azure

Moving to CJLS Tech is as easy as 1,2,3

On-boarding

We carry our full ITA (IT Audit) to make sure that we are supporting all your IT needs. Once we have agreed on the ITA we then move your account into our Service Desk so that they and help support you!

Service Desk

Our service desk falls into 3 main areas, Reactive, Proactive and Maintenance. When something isn’t working, this is a reactive incident. proactive requests are normal procedures like setting up new staff or acquiring more licenses etc, and Maintenance tasks include antivirus and backups.

Road Map

IT doesn’t sleep and is constantly evolving, and we like to help our customers evolve with it. This is why we don’t just stop at support, we proactively work with our clients to plan a road map of current challenges and together we overcome them and plan the future IT needs.

Why pick CJLS Tech?

 

Here at CJLS Tech, we are a provider of Managed IT and Support with cutting-edge technology, paving us ahead of our competition. We have a large portfolio of Cloud Solutions, including Microsoft 365, Google, Adobe and many more. We also have a strong standing in procurement with leading names in the industry from Dell, Microsoft, Apple and more. 

 

We see ourselves as your IT Department, Keeping IT Simple and at the same time, we aim to be your One-Stop-Business-Shop for all your IT needs. 

 

Through trust and experience, we have become the go-to source for all IT support, and the partner of choice for many industries across the region and beyond.

 

We just keep IT simple!

 

Our main mission is to make IT more manageable for all sizes of businesses. New business? We will help you get on your feet with IT and Cloud Services.

Want to know more?

CJLS Tech aims to Keep IT simple for all our clients, making sure you get the most out of your IT without the worry and hassle! 

 

Our proven capability of delivering robust, cost-effective IT transformation projects, along with our mature, security-focused managed support solutions make us an ideal long-term IT partner to your business and ideally placed to provide the services you need. 

 

If you would like to talk to us about our support and services, feel free to call us today on 0800 368 3968.

Additional services we provide:

IT Support

  • Comprehensive IT support for all sizes of  businesses
  • Experienced customer service team
  • Remote IT support
  • On-site support services
  • Customer-specific guides with frequently asked questions to IT problems
  • Agreed service level with response times and resolution times
  • Off-site remote backup
  • 24-7 network monitoring

Cyber Security

  • Cyber Essentials & ISO27001 Audit Consultancy 
  • Proactive Dark Web and Identity reporting
  • Multi-Factor Authentication (MFA) for Microsoft Office 365
  • Email security solutions
  • Processes and policies management
  • Data protection consultancy
  • Business Continuity and Disaster Recovery solutions

Professional Services

  • Server migrations and upgrades including SharePoint and on-premise to cloud
  • Google Workspace email and data migrations including M365 to Google 
  • Microsoft 365 email and data migrations including Google to M365
  • Infrastructure and hardware upgrades and refreshes: switches, line of business applications and systems
  • Managed Print Solutions and Optimised Visitor Management solutions 
  • Marketing and Print Design via Cre8ive Storm

Unified Communications and VoIP

  • Voice over Internet Protocol (VoIP) telephone systems
  • Google Voice
  • Microsoft Teams Voice
  • Fibre Broadband and Leased Lines (FTTC / FTTP / MPLS / SoGEA)
  • Mobile Connectivity 
  • Wireless systems and ongoing support

IT Procurement

  • Infrastructure hardware including servers, switches, storage and firewalls
  • Computer, laptops, tablets and other client devices
  • Equipment licensing
  • Warranty and third-party maintenance/support

Online Presence

  • Managed web hosting and domain management
  • WordPress optimised hosting 
  • Self Service portal 
  • SSL / VPS / Dedicated Hosting solutions